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Terms & Conditions

Order :                                                                                 

1) For indent / customised order, the production will be within 15 - 18 weeks after receiving of full payment.

                                                                                               

1a) Delivery will be done within 2-3 weeks once goods arrived for indent / customised orders                                                                                

2) For ex-stock order, our customer service will revert via a confirmation call within 7 working days of your purchase

                                                                                               

2a) Delivery will be done within 7 - 14 working days for available ex-stocks          

                                                                             

3) NO refund is allowed for indent / customised orders.             

                                                                               

4) Lucell / Lusafe customer service will contact you for delivery confirmation or request for *site survey (*If requried).               

                                                                               

5) For Lucell / Lusafe delivery, please refer to the delivery guide.          

                                                                               

6) Payments for delivery are to be made to UOB Current account 904-344-374-3 ( Quote your D/O or receipt number ) before the actual delivery date.              

                                                                               

7) For express indent services a +/-SGD800.00 is chargable for shipping fees.

                                                                                   

Others :                                                                                               

12) For operational used of the safes, please kindly refer to user manual.

                                                                                         

13) Should there be any difficulties on operating, feel free to call our customer service hotline.                                                                                             

14) T.H. International Pte Ltd reserves the rights to amend or change these terms & conditions without any prior notice.               

                                                                               

15) A maximum storage of 3 months grace period after stock arrival / order confirmation. Safes that are not delivered after the 3 months grace period will be disposed accordingly.                                                                                  

                                                                                                               

If you have any questions, please do not hesitate to contact our Customer Service Centre at thi@thipl.com.sg  or at +65 6283 8883